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Joseph & Swan Eye CenterJoseph & Swan Eye Center

Financial Policies

Financial Policies

Payment Options

It is important that you know what your insurance covers and doesn't cover.

If We Participate With Your Plan:

Co-pays, co-insurance, deductible, and non-covered services are expected to be paid at time of service. The staff will calculate, as closely as possible, what your payment responsibility will be and request this from you. We will bill your insurance company for the remaining balance. When your claim is processed and returned, any balance your insurance company indicates you owe that we have not collected will be billed to you and payment in full is due. Likewise, if an overpayment is made, a refund check will be issued promptly.

If current and correct insurance information is not provided and the insurance carrier refuses payment, we will bill you for the visit.

If We Don't Participate With Your Plan:

All services rendered require payment in full at the time of service. A receipt will be provided for you to file a claim with your insurance carrier for any reimbursement to be made directly to you.

If You Don't Have Insurance:

For private pay or non-insured patients, payment in full is expected at time of service.

Insurance – Only an actual insurance card will be accepted. Written or verbal information is not sufficient.

More Information

  • Billing
    We will send you a statement in the mail if you owe a portion of the charge that was not collected at or prior to the time of service. Payment in full is due upon receipt of the statement. In some instances, we will agree to a short-term payment arrangement. You must contact us at 337-981-6430 and ask for the billing office to inquire about payment arrangements. There is a $25.00 service charge on all returned checks.
  • Minor/Dependent Patients
    Anyone under the age of 18 is required to have their parent or guardian with them at the time of service and be prepared to pay for the services rendered. If there is insurance coverage, an insurance card along with insured's name, address, phone number, date of birth, and social security number must be provided. The accompanying adult's driver's license must also be provided. Without complete insurance information, the accompanying adult is required to pay for services in full at check-out. A paid receipt will be provided.
  • Missed Visits
    We request at least 24 hours advanced notice for cancellations. It is our policy to charge $20.00 for any appointment missed without proper advanced notice.
  • Refraction
    This is done to determine the best eyeglass prescription for your eyes. This not only allows us to prescribe glasses, but more importantly determine how well you can see. This helps your doctor to separate glasses problems from eye disease problems that can make you go blind or systemic diseases that can cause severe illnesses. A Refraction may or may not be performed at your visit, depending on the doctor's judgment of its necessity. This service is NOT usually paid for by insurance plans as a non-covered service. Therefore, the charge for this service will be collected from you. Should your insurance company pay for this service the overpaid amount will be refunded to you.
  • Surgery
    Our surgeries are performed at either Oil Center Surgical Plaza (OCSP) or The Surgery Center. It is your responsibility to check with your insurance plan to determine if the location of your surgery is approved by them. We will provide you with an estimate of the amount that you will be responsible for. This amount applies only to our office and does not include the surgery facility amount. This amount will need to be paid to us prior to the surgery date. We request 24-hours notice for cancellations. We would prefer not to charge for cancelled surgeries. Your cooperation would be greatly appreciated.
NEW PATIENT PACKET